Frequently Asked Questions
Everything you need to know about bringing NWTN Home quality into your space.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces are shipped via our specialized freight partners and typically arrive within 7-14 business days depending on your location.
Do you offer international shipping?
Currently, NWTN Home ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international delivery in the near future.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture returns, and custom-made pieces are final sale.
Are your wood products sustainably sourced?
Sustainability is at the core of NWTN Home. We partner with manufacturers who hold FSC certification, ensuring that our timber comes from responsibly managed forests that provide environmental, social, and economic benefits.
How can I track the status of my delivery?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier portal. For white-glove deliveries, the local agent will call you to schedule a specific arrival window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.